L4D Learning for Democracy

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                                                 Table of Contents
0. Executive Summary..........................................................................................................3
1. Introduction ......................................................................................................................4
1.1. IPTS research on ICT for Inclusion and the MIREIA Project ................... 4
1.2. Objectives of the Study.................................................................................... 4
1.3. Structure of the Report ................................................................................... 5
1.4. Methodological approach................................................................................ 6
1.5. Methodological challenges .............................................................................. 8
2. Context of the Locality [Neighbourhood, City, Area]...................................................9
2.1. Socio-Economic Landscape............................................................................. 9
2.2. Digital Inclusion Policy, Strategy and Projects........................................... 12
2.3. Implications of the context in the composition of the typology e-Inclusion
Intermediaries........................................................................................................... 14
3. Mapping of eInclusion intermediaries..........................................................................17
3.1. The landscape of eInclusion intermediaries in El Raval, Barcelona, Spain
17
3.2. Target groups of eInclusion intermediaries ............................................... 23
3.3. Organizational Structure .............................................................................. 25
3.4. Main activities and outcomes........................................................................ 26
3.5. Complementary/Alternative classification of eInclusion intermediaries.. 31
3.6. Impact Assessment Methods......................................................................... 33
4. Policy Implications and Recommendations for MIREIA...........................................34
Index of Graphics
Graphic 1. Distribution of ages in El Raval.................................................................... 11
Graphic 2. Distribution of origin of birth El Raval ........................................................ 11
Graphic 3. Distribution of education level at El Raval................................................... 12
Graphic 4. e-Inclusion Intermediaries by typology........................................................ 17
Graphic 5. e-Inclusion Intermediaries by organizational type ....................................... 19
Graphic 6. e-Inclusion Intermediaries by organizational subtype.................................. 19
Graphic 7. Map of e-Intermediaries ............................................................................... 41
Index of Tables
Table 1 e-Inclusion Intermediaries by typology............................................................. 17
Table 2 e-Inclusion Intermediaries by institution fostering the venue ........................... 18
Table 4 Target population addressed by e-Inclusion Intermediaries.............................. 24
Table 3 e-Inclusion Intermediaries and organizational structure ................................... 26
Table 5 Services provided by e-Inclusion Intermediaries .............................................. 28
Table 6 e-Inclusion Intermediaries by service, organizational type and target .............. 29
Table 7 e-Inclusion Intermediaries by role..................................................................... 32
Table 8 Key to the venue map........................................................................................ 41
Table 9 List of venues ..................................................................................................... 46

                DRAFT – WORK IN PROGRESS

0. Executive Summary
This work analyzes the presence, categorization and localization of e-Inclusion
Intermediaries in El Raval, one of the poorest neighborhoods in downtown Barcelona,
Spain.
The research was conducted in three steps: preliminary interviews with local leaders and
key actors in the field of e-Inclusion in Barcelona; structured interviews with the main
venues in the area, with in-depth description and analysis of their infrastructures, way of
working, portfolio of services and outcomes; comprehensive mapping of all venues,
with categorization according to different heuristics, and performed both through
official directories and personal visit to the venues.
The results of our work show that El Raval has a very dense network of e-
Intermediaries which have different goals and provide different services, sometimes
complementary sometimes competing amongst them. We see that the political structure
of the area – with at least four levels of administration working on the neighborhood –
and the composition of the citizenry (more than a half immigrants) have determined the
emergent design of e-Inclusion intermediation in El Raval.
This design heavily relies on networks, both at the vertical and horizontal levels, and
also both at the explicit and the implicit levels. These networks have in common that
they create dependencies amongst the venues, some very strong – within the same
network – and some weaker – amongst networks – but also important to understand the
way venues interact one with each other, address different target communities and offer
different services.
We believe that the evolution of e-Inclusion Intermediaries in El Raval necessarily has
to undergo deep changes. What is working right now and has been working well in the
past years can with difficulties explain what will work in the future: ease of access and
growing need of digital competences seem to push e-Intermediaries either to irrelevance
or towards a new area where physical access matters less in front of training, guidance
and consultancy.
In this transformation – which does not seem urgent, but which needs to be prepared
and thoroughly designed – venues like telecentres are very likely to suffer deep changes.
Community building and in-company e-Inclusion intermediation would be our safest
bets."